Refund policy

REFUND & RETURN POLICY


At Tundra River Boutique, your satisfaction matters. Because all of our products are made to order, please read our policy carefully before purchasing.


Our 30-Day Return Window

We accept returns on eligible items within 30 days of the delivery date. To be eligible, items must be:

  • Unworn and unwashed

  • In original condition with tags attached

  • Free from damage caused by the customer


Print-on-Demand Items — What This Means for Returns

All Tundra River Boutique products are printed fresh when you order them. Because of this, we are unable to accept returns for change of mind or sizing errors on standard (non-personalized) items once production has begun — please refer to our size guide before ordering.

However, we will always make it right if something is wrong on our end.


Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged in transit, or is the wrong item, we will replace it or refund it in full — no return shipment required.

To report an issue:

  1. Email us at hello@tundrariverboutique.com within 30 days of delivery

  2. Include your order number and a clear photo of the issue

  3. We will send a replacement or issue a full refund within 5–7 business days of confirming the issue


How to Start a Return

For eligible returns:

  1. Email hello@tundrariverboutique.com with your order number and reason for return

  2. We will confirm eligibility and send return instructions

  3. Ship your item to:

Tundra River Boutique 10672 Kenai Spur Hwy #105 Kenai, AK 99611

  1. Once we receive and inspect the item, your refund will be processed within 5–7 business days


Refunds

Approved refunds are issued to your original payment method. Please allow 3–5 additional business days for the amount to appear depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is due to our error (wrong item, defective product).


Exchanges

Exchanges are subject to availability. Contact us at hello@tundrariverboutique.com before returning any item to confirm your exchange option.


Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been worn, washed, or damaged by the customer

  • Items returned without prior authorization

  • Final sale or clearance items


Questions?

📧 hello@tundrariverboutique.com 📍 Tundra River Boutique, 10672 Kenai Spur Hwy #105, Kenai, AK 99611

We respond within 1–2 business days, Monday–Friday, Alaska Time.